ALL SALES ARE FINAL
We do not accept returns or exchanges due to buyers remorse or accidental purchases.
Please refer to the measurements before purchasing to prevent disappointment due to size or weight.
In the unfortunate event that your item(s) arrive damaged, it is crucial to follow the procedures outlined below. Failure to comply with these instructions within the specified timeframe may affect your eligibility for a refund.
- Notification: Please notify us via our contact page within 48 hours of receiving your package to report the damage. It is essential to provide timely notification to qualify for a refund.
- Retain All Items and Packaging: It is important to keep all items, including the original box and packing materials, in the condition in which they were received. We may request photographic evidence of the damaged package, packing materials, the interior and exterior of the box, and all damaged items.
- Return Process: Depending on the condition of the damaged items, we will determine whether they need to be returned to us. If required, please send all damaged items and the original packaging materials to the following address:
A CRYSTAL SHOP
PO Box 3782, 11110 Highway 49
Gulfport, MS 39505-3782
United States
- Use Trackable Shipping: It is important to use a trackable shipping service for returning the items. This ensures that we can verify receipt of the returned item, enabling us to process your refund. We cannot guarantee refunds or exchanges for items that we do not receive.
- Refund Processing: Once we receive and inspect the returned damaged item, we will send you an email to acknowledge its receipt. We will then notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within 10 business days.
We understand the inconvenience caused by receiving a damaged item and appreciate your cooperation in following these procedures. If you have any further questions or concerns regarding the return of damaged items, please contact us.